We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

We are looking to expand the number of people on the Friends of Petroc, our Patient Participation Group (PPG).  PPGs meet on a regular basis to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice.

This is a voluntary role, involving attending around 4 meetings a year. 

If you are interested in joining, please pick up an expression of interest form from reception or download from our website.

Our aim is to

1. Create and improve two-way communication between our patients and the Practice

2. Bring a sense of partnership between the Practice and our patients.

3. Consult on the practice's facilities and services

4. Provide constructive two-way feedback on patient concerns and interests.

5. Support the Practice in good health promotions, and preventative medicine

6. Collect patient opinions and experiences to help the practice to evaluate its services.

7. Communicate to the practice community and/or the wider community information about the practice.

8. Liaise with other practices to share and develop best practice and/or resources.

All registered patients are welcome to join the Reference Group but we do understand that some patients may not wish to, or have time to, attend face to face meetings but would be willing, on an occasional basis, to be contacted by e-mail to answer questions about how well the surgery is doing in order for us to identify any areas for improvement.

www.napp.org.uk