Petroc Group Practice

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change: 

• Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 
• Check your phone for messages from us – we will also be using our patient text service to keep people informed. 
• Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  
• Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.  

https://www.england.nhs.uk/2021/07/nhs-patients-staff-and-visitors-must-continue-to-wear-face-coverings-in-healthcare-settings/

Econsult online access

Our Econsult service is available during the week between:

Monday 6.30am until Friday 8.30pm

During the weekend

NHS Kernow has contracted LIVI to supply online access for all residents to a NHS GP during the weekends.

LIVI is an app available to download on Googleplay (Android) and the Apple store to your smartphone or tablet.  

To register, find your practice and you're ready to go. If it is your first appointment, you may need to add some ID first (photographic if over 16, birth certificate if below 16, under 2s are unable to be seen using this service). 

You will still be registered with us as your practice if you use and sign up to LIVI.  This is just an additional service allowing you to have access to a  NHS GP at the weekend.

The service provides online video consultations with a GP.  Get medical advice, prescriptions and referrals. The service is provided free on the NHS.

This will be a GP that LIVI provides and won't be a GP from our practice.

For more information please see their website https://www.livi.co.uk/

You can also access healthcare advice at any time via 111 or https://111.nhs.uk/.

If you have a medical emergency - please dial 999.

The main surgeries are at Padstow and St Columb Major.  There are branch surgeries at St Merryn and St Columb Road.

Both Padstow and St Columb Major have suitable access for disabled people including wheelchairs.