COVID-19: Important Practice Information
Please page down for more information on visiting any of our surgeries
Important changes to routine and non-urgent blood test appointments - as of 23rd August 2021
All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.
We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.
Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change:
- Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it.
- Check your phone for messages from us – we will also be using our patient text service to keep people informed.
- Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.
- Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review
The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.
Travel - Vaccination status letter
Vaccination News Bulletin
Update posted 20th July
COVID-19 Vaccination – How to get a 2nd dose
If it has been 8 weeks or more since your first COVID-19 vaccination, then you can book your second vaccine.
It is important to have both doses to get the best possible protection against COVID-19. It will also reduce the risk of you passing COVID-19 to anyone else.
By having both doses of the vaccine we can make sure that we provide the body with the best protection against the virus
To make an appointment for your second dose please call 119 or visit:
You can also find out about which walk-in vaccination clinics offer 2nd doses here
Update posted 21st June
Important Notice: If you are 18 or older and have not updated your mobile number with your GP practice you might not receive your message to book your covid jab. We have found several records of those aged 18-25 contain a number belonging to their parent or guardian. Please contact us to update your mobile number - you can do this by selecting administrative help on our webpage: https://petrocgrouppractice.webgp.com/
Covid Vaccination government info
For more information about the vaccination programme, and the eligible groups, please see the government webpage here:
You should have the vaccine when it is offered if you are:
- living in a care home for older adults
- a frontline health care worker
- a frontline social care worker
- a carer working in a care home for older residents
Then the vaccine will also be offered in age order to:
- those aged over 80 years
- those aged over 75 years
- those aged over 70 years
- adults on the NHS shielded patient list
- those aged over 65 years
- adults under 65 years with long-term conditions (see conditions below)
Those aged 50 to 64 will be offered it later.
Clinical conditions list:
- a blood cancer (such as leukaemia, lymphoma or myeloma)
- a heart problem
- a chest complaint or breathing difficulties, including bronchitis, emphysema or severe asthma
- a kidney disease
- a liver disease
- lowered immunity due to disease or treatment (such as HIV infection, steroid medication, chemotherapy or radiotherapy)
- rheumatoid arthritis, lupus or psoriasis
- have had an organ transplant
- had a stroke or a transient ischaemic attack (TIA)
- a neurological or muscle wasting condition
- a severe or profound learning disability
- a problem with your spleen, example sickle cell disease, or you have had your spleen removed
- are seriously overweight (BMI of 40 and above)
- are severely mentally ill
At the same time as the adults under 65 years with long-term conditions the vaccine will also be offered to:
- adults who provide regular care for an elderly or disabled person
- younger adults in long stay nursing and residential settings
What to expect after your Covid Vaccination
People who are most at risk from the complications of COVID-19 are being offered the COVID-19 vaccination first.
In the UK, there are 2 types of COVID-19 vaccine to be used once they are approved. They both require 2 doses to provide the best protection. Both have been shown to be safe and effective in clinical trials.
An independent group of experts has recommended that the NHS offers these vaccines to those at highest risk of catching the infection and suffering serious complications if they do catch the infection. This includes older adults in care homes and frontline health and social care workers. When more vaccine becomes available, the vaccines will be offered to other people at risk as soon as possible.
The vaccine you are being offered is amongst the first to be approved as safe and effective by the independent Medicines and Healthcare products Regulatory Agency (MHRA).
Like all medicines, vaccines can cause side effects. Most of these are mild and short-term, and not everyone gets them. Even if you do have symptoms after the first dose, you still need to have the second dose.
Although you may get some protection from the first dose, having the second dose will give you the best protection against the virus.
Very common side effects include:
- having a painful, heavy feeling and tenderness in the arm where you had your injection. This tends to be worst around 1 to 2 days after the vaccine
- feeling tired
- general aches, or mild flu like symptoms
Although feeling feverish is not uncommon for 2 to 3 days, a high temperature is unusual and may indicate you have COVID-19 or another infection. An uncommon side effect is swelling of the glands. You can rest and take the normal dose of paracetamol (follow the advice in the packaging) to help make you feel better.
These symptoms normally last less than a week. If your symptoms seem to get worse or if you are concerned, call NHS 111. If you do seek advice from a doctor or nurse, make sure you tell them about your vaccination (show them the vaccination card) so that they can assess you properly.
You can also report suspected side effects of vaccines and medicines online through the Yellow Card scheme or by downloading the Yellow Card app.
For more information see the government website
Non Registered Patients
Your own GP surgery will contact you when it is your turn for the Covid Vaccination.
You will be invited to attend the surgery there, and can discuss with them when they call you.
You should also receive a letter in the future inviting you to attend a mass vacination site, which you can use to book a vaccination appointment either by calling 119 or booking via www.nhs.uk/covid-vaccination. You can only book if you have received a letter and not already had the first dose of the vaccine.
Visiting the Practice
Please avoid visiting the practice unless you have an appointment already booked. When you visit the practice please keep a distance of 2 metres (6½ft) between yourself and others.
If you call for an appointment, you will be asked a series of questions by our trained staff. Your name will be added to our triage list and a clinician will call you back as soon as possible.
If you are visiting Cornwall, and not registered with us, we ask that you contact your own GP or the 111 service.
If you are invited to the surgery for an appointment we ask that you wear a face covering where possible.
If you develop a cough, temperature or lose your sense of smell or taste, please talk to our staff before visiting our surgeries.
Self-Isolating and Prescriptions
A friend or neighbour can collect your prescription on your behalf.
Online Isolation notes for those self-isolating due to coronavirus, either because they have symptoms or they live with someone who has symptoms, can be accessed through the NHS Website.
Routine or pre-booked appointments
Some are going ahead as scheduled but staff are contacting patients on an individual basis to postpone appointments as appropriate.
Our dispensary is very busy at the moment and we ask for your patience at this time. We would like to ask that you do not call us about your prescription unless urgent. We will text you when your prescription is ready for collection, if we have your correct mobile details.
When you come to collect prescriptions, please keep a distance of 2 metres (6½ft) between yourself and others.
Unfortunately due to Covid-19 our Dispensary opening hours are subject to change at short notice. Currently collection of prescriptions can only be made during the hours below.
Padstow and St Columb Major hours are as follows:
10.00am - 1.00pm and 3.00pm - 5.30pm
St Columb Road hours are as follows:
10.00am - 1.00pm and 3.00pm - 5.00pm
If you have sharps that you need to dispose of, please can we ask you to call this number 0300 123 4141.
For more information see the following:
NHS 111 Online Coronavirus Service
Public Health England - Social Distancing
The Government has useful information on shielding and protecting the vulnerable here:
Mental Health Foundation
Information to help you cope if you are feeling anxious, worried, asked to stay at home or avoid public places or you have to self-isolate
Article about how to protect your mental health
Looking after your mental health during the Coronavirus outbreak
Infectious disease outbreaks, like the current Coronavirus (Covid 19), can be scary and affect our mental health. The links below contain tips that you, your friends and family can use to look after mental health at this time. They suggests things you can try that can help your wellbeing including staying in touch with others.
Rumour and speculation can fuel anxiety. Having access to good quality information about the virus can help you feel more in control. Up-to-date information can be found through www.Gov.uk and www.NHS.uk
Rethink advice and information line
Monday – Friday 10.00-14.00
Call: 0300 5000 927
Outlook South West
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