How to contact us
There are two ways in which you can seek medical advice or help from one of our clinicians.
By phone or by eConsult.
If you call for an appointment, you will be asked a series of questions by our trained staff. Any information given will be in strict confidence, and is at the request of the clinicians.
This is so that we can ensure that you receive:
- The most appropriate medical care
- From the most appropriate health professional
- At the most appropriate time
Reception staff, like all members of the surgery team, are bound by confidentiality rules
- Any information given by you is treated in the strictest confidence
- The practice takes any breach of confidentiality very seriously
Our reception staff will ask you a few questions to help navigate and direct you to the most appropriate type of appointment. Appointments can be with your usual doctor, a clinician in our assessment team, nurse practitioner, social prescriber, our pharmacist, paramedic or physiotherapist.
However if you feel your issue is very private and you do not wish to say what this is then we will respect your decision. We may advise you to fill out an eConsult instead, so that we can make sure you are still triaged appropriately.
If you would prefer not to call us, our eConsult service is an alternative way for you to contact us. To do so, click on the eConsult blue banner directly below, where it says Get Started. This service allows you to seek health advice, submit your symptoms or requests electronically to the practice, as well as offering around the clock NHS self-help information, signposting to services and a symptom checker.
About our appointments
We would like to be able to offer patients some continuity of care. So if you wish to speak to your usual GP regarding a follow up, ongoing issue or non-urgent medical problem, we will offer you their next available appointment slot.
If you have a new and acute problem, your name can be added to our assessment team's triage list, along with the information you have given. Our assessment team of clinicians review this list, and you should be contacted on the day. Occasionally you may be given an appointment with the appropriate clinician or health professional within the next few days.
Telephone appointments are not always at a specific time and the clinical team will return your call when they have time that day. Please let us know what number to call you on, and any times that you are not available. Sometimes the call may appear to be from a private number, due to how our phone system works. Please try to answer when we call.
If you are invited to the surgery for an appointment we ask that you wear a face covering where possible, or a visor if not.
If you are visiting Cornwall, and not registered with us, we ask that you contact your own GP or the 111 service.
Cancelling an appointment
If you are unable to make an appointment with us, you can now fill in the form here to let us know.
Please call us to reschedule your appointment when you are able to do so.
For more information on our appointment system, please see our FAQs section below.