New Patients
Register as a New Patient
The doctors welcome new patients who live within our practice area (see map opposite). You do not need proof of address or immigration status, ID or an NHS number.
You can call in at the reception window and ask about registering. You will be asked to complete a form and questionnaire to register. If you have your medical card the form is not required.
Or below you will find links to both the registration form and questionnaire, which you can print out, fill in and bring with to the surgery to register. It is important to fill out both forms.
Temporary Patient Registrations
If you are ill while away from home, or if you are not registered with a doctor but need to see one, you can call your usual GP practice as a first point of contact. Quite often they are able to help over the phone, and issue any required medication to your nearest pharmacy. Otherwise you can receive emergency treatment at your nearest GP practice; for this you will be required to register as a temporary patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Covid vaccination update
Your own GP surgery will contact you when it is your turn for the Covid Vaccination.
You will be invited to attend the surgery there, and can discuss with them when they call you.
You should also receive a letter in the future inviting you to attend a mass vacination site, which you can use to book a vaccination appointment either by calling 119 or booking via www.nhs.uk/covid-vaccination. You can only book if you have received a letter and not already had the first dose of the vaccine.
Non-English Speakers
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages:
Disabled Patient Facilities
Both Padstow and St Columb Major have suitable access for disabled people including wheelchairs.
Quality Assurance
Our Practice aims to provide primary care of a consistent quality for all patients. We strive to meet the high standards expected in any clinical setting. We expect all our members of our team to work to these standards to help us achieve our aim of providing a quality service.
The policies, systems and processes in place in your Practice reflect our professional and legal responsibilities and follow recognised standards of good Practice. We evaluate our Practice on a regular basis, through audit, peer review and patient feedback and monitor the effectiveness of our quality assurance procedures.
Quality standards and procedures
In providing our patients with care of a consistent quality we will:
- Provide a safe and welcoming environment
- Ensure all members of our team are appropriately trained
- Provide patients with information about the Practice and the care available and ensure the patient understands the terms on which care is offered
- Explain all treatment options and agree clinical decisions with the patient(s), explaining the possible risks involved with each option
- Obtain valid consent for all treatment
- Refer to specialists for investigation or treatment as appropriate and without undue delay
- Maintain contemporaneous clinical records with an up to date medical history for all patients
- Provide secure storage of patients records to maintain confidentiality
- Explain the procedure to follow for raising a complaint about the service, identifying the Practice contact
In providing our team with care of a consistent quality we will:
- Provide a safe working environment through hazard identification and risk assessment
- Provide induction training for all new team members
- Provide job descriptions and contracts of employment
- Agree terms for all non-employed contractors working at the Practice
- Maintain staff records ensuring kept as up to date as possible
- Ensure staff are notified where all Practice policies and procedures are stored and accessed